Shipping policy

Thank you for choosing Peace Love Mahjong! We strive to provide you with a seamless shopping experience, including prompt and reliable shipping. Please review our shipping policy below:

1. Processing Time:

  • Orders are typically processed within 2-3 business days after payment confirmation.
  • Customized or made-to-order items may require additional processing time, and customers will be notified accordingly.

2. Shipping Methods:

  • We offer several shipping options to meet your needs.
  • Standard shipping: Estimated delivery within 5-7 business days.
  • Expedited shipping: Guaranteed delivery within 3 business days.

3. Shipping Costs:

  • Shipping costs are calculated at checkout based on the weight, size, and destination of the package.
  • We may offer free shipping promotions periodically. Check our website for current offers.

4. Tracking Information:

  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • Use the provided tracking number to monitor the status of your shipment.

5. Shipping Restrictions:

  • Some items may have shipping restrictions due to size, weight, or regulatory requirements.
  • We do not ship to P.O. boxes for certain items. Please provide a physical address.

6. Lost or Damaged Items:

  • In the rare event that your package is lost or arrives damaged, please contact our customer support team within 10 days of delivery. Provide photos and details for prompt assistance.

7. Returns and Refunds:

  • For information on returns and refunds, please refer to our Return Policy.

8. Contact Information:

  • If you have any questions or concerns regarding your shipment, please contact our customer support team at peacelovemahjong@gmail.com.

9. Policy Updates:

  • We reserve the right to update our shipping policy as needed. Check our website for the latest information.

Thank you for choosing Peace Love Mahjong! We appreciate your business.

Local Pickup Policy

Thank you for shopping with us! We kindly ask that all local pickup orders be collected promptly.

  • Orders must be picked up within 14 days of receiving your pickup notification.
  • If your order has not been picked up after 14 days, we will send a courtesy reminder via email.
  • Orders not picked up within 21 days of the pickup notification will be considered abandoned.
  • Abandoned orders will be canceled, returned to inventory, and refunded to the original payment method less a 20% restocking fee.

If you need additional time to pick up your order, please contact us before the 21-day deadline. We're happy to work with you whenever possible.