Privacy Policy Return Policy Shipping Policy Terms of Service Care Instructions Donation Requests

Order Tracking

Access the Customer Portal to track your order, reference previous orders or start a return or exchange.

Customer Portal

Return Policy

We want you to love your Peace Love Mahjong purchase! Returns are accepted within 14 days of delivery for items that are unused and in their original packaging. Shipping fees are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it in it's original packaging. For tile sets, this means that if the shrink wrap on the tiles has been opened or removed, the set is ineligible for return. You’ll also need the receipt or proof of purchase.

There will be a return shipping/restocking fee that will be a maximum of $15, but will be lower for some items.

To start a return, you can contact us at info@peacelovemahjong.com. Please note that returns will need to be sent to the following address: 11220 Grader Street #200 Dallas, TX 75238

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@peacelovemahjong.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns on sale items or gift cards.

Exchanges

If you'd like to make an exchange, please email us & we can process that for you as long as the item fits all the requirements of an eligible return (original packaging, tiles in shrink wrap, unused, etc). There will be a return shipping and restocking fee and your new item will not be shipped out until the original item has been shipped.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was not approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@peacelovemahjong.com.

Local Pickup Policy

Thank you for shopping with us! We kindly ask that all local pickup orders be collected promptly.

  • Orders must be picked up within 14 days of receiving your pickup notification.
  • If your order has not been picked up after 14 days, we will send a courtesy reminder via email.
  • Orders not picked up within 21 days of the pickup notification will be considered abandoned.
  • Abandoned orders will be canceled, returned to inventory, and refunded to the original payment method less a 20% restocking fee.

If you need additional time to pick up your order, please contact us before the 21-day deadline. We're happy to work with you whenever possible.

Warehouse Sale Items

All items purchased during a Peace Love Mahjong Warehouse Sale are considered final sale and are not eligible for returns or exchanges.

Due to the nature of Warehouse Sale merchandise, these items are also not eligible for individual replacement tiles, including tiles that may have cosmetic imperfections, variations, or minor defects.

We encourage customers to carefully inspect Warehouse Sale merchandise prior to purchase. By purchasing an item from a Warehouse Sale, the customer acknowledges and accepts the item in its current condition.

Contact Us

If you have any questions about this page or need further assistance, please reach out to our team directly.

info@peacelovemahjong.com

10218 E. Northwest Hwy, Dallas, Texas 75218

945-253-1391 (during retail store hours)